Refund Policy

I want you to be confident in subscribing to Samchu-AI. This Refund Policy explains how refunds work for paid plans. My order process is conducted by my online reseller Paddle.com, which is the Merchant of Record for all my orders. Refunds are processed by Paddle.

1. 30-Day Money-Back Guarantee

I offer a 30-day money-back guarantee. If you are not satisfied with your purchase, you can request a full refund within 30 days of your order date. This applies to your first subscription payment and to each renewal within 30 days of the renewal charge.

2. How to Request a Refund

To request a refund, visit paddle.net and follow the instructions to locate your order and request a refund. You can also contact me through the support channels available in the Service, and I will help you submit the request to Paddle.

3. What Happens After a Refund

Once a refund is approved and processed by Paddle, your Pro access will continue until the end of the current paid period, after which your account will revert to the Free plan. I do not prorate refunds for partial months beyond the 30-day window, and I do not issue refunds for periods outside the guarantee window except where required by law.

4. Cancellation

Cancelling your subscription stops future renewals but is not the same as requesting a refund. You can cancel at any time from Settings in the Service, or via Paddle. If you cancel, you keep access until the end of the current billing period and will not be charged again. See my Terms & Conditions for subscription terms.

5. No Unreasonable Restrictions

I do not apply "all sales are final" or "no refunds" conditions. Your statutory consumer rights are not affected by this policy and remain in full force where applicable.

6. Contact

For refund questions, contact Samuel Nwokemodo via the support channels available in the Service, or contact Paddle directly at paddle.net.